Get in touch with our team

Need help? Our support team is ready to assist with account questions, KYC checks, deposits and withdrawals, technical issues on desktop or mobile, or feedback about slots, live casino, sportsbook features and live betting. Contact us for queries about bonus balance, free spins, active promotions, featured games, recent wins and payment methods. Live chat is usually fastest; email or phone support is available for account-related and technical concerns. We can also help with verification, limits, and withdrawal queries.

Department	Contact
Customer Support	[email protected] - live chat, email and KYC help
General Enquiries	[email protected] - general, billing, payments and account queries
Affiliate Enquiries	[email protected] - partner signups, marketing and rates
Phone	+44 20 7946 0958 - English support, priority callbacks available
Working Hours	24/7 live chat; email responses Mon-Fri, 09:00-18:00

Email assistance

Email is the preferred contact method for detailed requests, account issues, or cases that require explanations or supporting documents. Please include a clear subject line, your account username or ID, and up-to-date contact details to help us respond quickly. Missing or unclear information can delay processing, so provide all relevant documents in one message where possible.

Submit your enquiry

Name

<label style="font-size:14px;color:#222;">  Email  <input type="email" name="email" required placeholder="[email protected]" style="width:100%;margin-top:6px;padding:8px 10px;border:1px solid #ccc;border-radius:6px;font-size:14px;"/></label><label style="font-size:14px;color:#222;">  Message  <textarea name="message" required rows="5" placeholder="Write your message..." style="width:100%;margin-top:6px;padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;"></textarea></label><button type="submit" style="align-self:flex-start;padding:10px 16px;background:#0b7bd6;color:#fff;border:none;border-radius:6px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team aims to respond promptly to all inquiries. Most messages are answered within one business day. For matters that need verification, KYC checks, or payment investigations, resolution can take longer depending on complexity and third‑party involvement. If your issue is urgent, use live chat for the fastest help; email replies may take several days for detailed cases.

Feedback

We welcome your feedback, suggestions, and ideas to improve the site. Please tell us what you like, what could be clearer, or any features you’d like to see. Every message is read carefully by our team and used to improve the service and the user experience. Your input helps us prioritise fixes and develop updates that matter to real players.